Privacy Policy

Last updated: 1 July 2025

1. Who We Are

Yervaku ("Company", "we", "us", "our") is a plumbing and electrical services company registered in Dhaka, Bangladesh, operating under the domain yervaku.com. Our registered office is at House 14, Road 7, Banani, Dhaka 1213, Bangladesh.

For questions about this policy, contact us at supp@yervaku.com.

2. Information We Collect

We collect information you voluntarily provide when using our website or requesting services:

• Contact information — name, phone number, email address, and physical address when submitting a service request.
• Service details — description of the plumbing or electrical issue, preferred service date, and location.
• Communication records — messages submitted via our contact form or sent by email.
• Technical data — IP address, browser type, pages visited, and session duration collected automatically via server logs and cookies.

We do not collect payment card details on this website — all billing is handled offline or through secure third-party payment processors.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• To process and respond to service requests and enquiries.
• To schedule and coordinate technician visits.
• To send service confirmations, appointment reminders, and follow-up communications.
• To improve our website functionality and user experience.
• To comply with legal obligations applicable in Bangladesh.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data based on: (a) your consent when submitting a contact form; (b) the performance of a service contract when you book our services; (c) our legitimate interest in operating and improving our business; and (d) compliance with applicable Bangladeshi law including the Digital Security Act 2018.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for 3 years. You may request deletion of your data at any time by contacting supp@yervaku.com.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmissions. Access to personal data is restricted to staff who require it for legitimate business purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the relevant data protection authority in Bangladesh.

To exercise these rights, email us at supp@yervaku.com.

8. Cookies

We use cookies to enhance your browsing experience. Please see our Cookie Policy for full details.

9. Third-Party Links

Our website does not contain links to external third-party websites for commercial purposes. Any external references are purely informational. We are not responsible for the privacy practices of any third-party sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, contact us at:
Email: supp@yervaku.com
Address: House 14, Road 7, Banani, Dhaka 1213, Bangladesh
Phone: +880 1712-345678